Discusses organizing for an Efficient Office, Real Estate Office Technology, Assisting with Sellers, Assisting with Buyers.

Special features highlight licensing issues, as well as quotes and "bright ideas" for achieving workplace excellence. A guidebook for the professional assistant, filled with practical and professional advice for organizing the workplace and assisting the agent to maximize results. Meets the professional training standards set by NORA (National Organization of Real Estate Assistants) and for instruction leading to the Accredited Residential Assistant (ARA) designation.